tag:blogger.com,1999:blog-196223012011-12-14T18:37:57.131-08:00Andyhttp://www.blogger.com/profile/11711712082630257837noreply@blogger.comBlogger31100tag:blogger.com,1999:blog-19622301.post-1139940613169276582006-02-14T10:06:00.000-08:002006-02-14T10:14:15.593-08:00

The new customer focus is something that needs to be managed over time. It is not something that can be done mechanically or that will automatically keep a company on course.Today’s managers need to make being customer-centric a major component in strategic decisions, not use it as a substitute for them. Although following where the customers lead is good advice over the short term, it is often

Andyhttp://www.blogger.com/profile/11711712082630257837noreply@blogger.com0tag:blogger.com,1999:blog-19622301.post-1134455360921689932005-12-12T22:22:00.000-08:002005-12-12T22:32:01.916-08:00

You must have read the article on Building a Customer Centric Organization Culture. Here's some thoughts on how the Value Chain propogates a customer centric organization:To receive the full benefits of being customer centric, companies must find ways to extend it through all the levels and parts of the company. This requires adjusting priorities in nearly everything a company does. I understand

Andyhttp://www.blogger.com/profile/11711712082630257837noreply@blogger.com0tag:blogger.com,1999:blog-19622301.post-1133871830333051762005-12-06T03:48:00.000-08:002005-12-06T21:59:00.536-08:00

Is this the “Decade or even the century of the customer?” The answer to that question could be a plenty. If you ask me, I have mixed feelings about this. Firstly, customer focus has always been an issue for leading companies, wonder why, its human beings that we are dealing with, day in and day out. Recently, the struggling economy has put pressure on companies to focus on these questions, in

Andyhttp://www.blogger.com/profile/11711712082630257837noreply@blogger.com2